Nottingham NHS Treatment Centre
Lister Road, Nottingham, NG7 2FTContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Nottingham NHS Treatment Centre.
Reviews
-
Review titled Poor communication - ignore emails and messages
Rated 3 stars out of 5
by Ian McKenzie - Posted on 24 November 2023
I have previously complained about ignoring my emails where I have had to email them repeatedly to get a response. Leaving a telephone message also appear to be ignored
Visited November 2023
Review titled Nottingham NHS Treatment Centre
Replied on 07 December 2023
Response from 27/11/2023 Dear Ian, Thank you for leaving feedback of our Treatment centre If you are unable to get in touch with the correct department could you contact our PALS team who will liaise directly between you and the department you would like to correspond with. You can contact them by calling 0800 183 0204 or via email at PALS@nuh.nhs.uk. Kind regards, Kelly - Patient experience and engagement officer.
Provided by Care opinion
-
Review titled Excellent
Rated 5 stars out of 5
by Anonymous - Posted on 01 September 2023
A big thank you to all the staff at the Treatment Centre. Everyone was friendly and professional and treated me with care and respect.
Visited August 2023
Review titled Nottingham NHS Treatment Centre
Replied on 06 September 2023
Thank you for your feedback. I will send your comment to the treatment centre now. However if you would like me to send this to a specific department of the treatment centre please feel free to email me at qmcpet@nuh.nhs.uk with more information. Kindest regards Kelly
Provided by Care opinion
-
Review titled Excellent service
Rated 5 stars out of 5
by Marion Kirkbride - Posted on 18 July 2023
I attended gateway H for a procedure and found all the staff from reception to discharge to be extremely professional, courteous & friendly. They made a fairly stressful experience much more bearable & I was kept fully informed every step of the way. The department was very clean & I wouldn't hesitate to have a procedure there again. The only drawback was that the list was running late but again I was kept informed of this. 10 out of 10
Visited July 2023
Review titled Nottingham NHS Treatment Centre
Replied on 07 August 2023
Hello Marion, Thank you for leaving a review of your experience whilst at the treatment centre. It is great to hear that you were so well supported during and after your procedure. I will of course pass this compliment on to the matron and manager in Gateway H now so that it can be shared with the team there. Best wishes, Kelly Morley – Patient experience officer.
-
Review titled Great Theatre Practice
Rated 4 stars out of 5
by Anonymous - Posted on 23 May 2023
I had a total hysterectomy - Gateway G - The theatre staff and recovery were very good. All introduced themselves could not have been friendlier or more helpful at putting me at my ease.
Visited May 2023
Review titled Nottingham NHS Treatment Centre
Replied on 30 May 2023
Thank you for leaving feedback of your experience in our care. I will pass this review on to the team at gateway G now as all feedback is so important to us and our services they will be really pleased to hear that you felt so well cared for. Kind regards Kelly
-
Review titled Poor treatment
Rated 1 star out of 5
by Anonymous - Posted on 31 May 2023
On May 31, I was scheduled to have surgery at Tretment Center, Day Unit Surgery. Unfortunately, the procedure was canceled because the nurses and the doctor did not properly prepare the procedure. They didn't check my blood results or review my history. I waited 3 hours for the decision, then I was sent to another ward, where I was left without any treatment or medications. I was not offered another date, another alternative. I have been begging my GP for surgery for the last 2 years and now I am left alone with my problems.
Visited May 2023
Review titled Nottingham NHS Treatment Centre
Replied on 05 June 2023
I’m so very sorry to hear that this has been your experience of our service and wondered if we could look into this further for you. Please contact us at QMC.PET@nuh.nhs.uk where will endeavour to get you in touch with the right team and the right department. Kind regards Kelly Morley - Patient experience officer.
-
Review titled Professional and friendly
Rated 5 stars out of 5
by WENDY - Posted on 23 March 2023
I had a Sigmoidoscopy procedure today at Gateway H and felt quite nervous on my arrival. However I just had to say that I was immediately put at ease by the professionalism and friendliness of all the staff from the receptionist on arrival to the nurses, the Endoscopist and to the nursing staff in the recovery and discharge room. Each person involved explained every stage of the procedure fully and gave me the opportunity to ask questions. The whole department had a calming atmosphere and I felt comfortable and cared for. Well done NHS, you are second to none.
Visited March 2023
Review titled Nottingham NHS Treatment Centre
Replied on 24 March 2023
Good afternoon Wendy, Thank you for your really kind feedback, the Staff in Gateway H will be so pleased to hear that you felt so well cared for and that your procedure went well. I will pass this on to the manager of Gateway H now. Thank you again for taking the time to share your experience with us. Kind regards Kelly Morley - Patient experience officer
-
Review titled Fantastic care
Rated 5 stars out of 5
by Charli - Posted on 27 March 2023
Since my diagnosis in November, I’ve been receiving treatment at gateway E and support from the IBD team at gateway I and I just want to say a huge thankyou. The support has been fantastic and I just want to express my appreciation to the lovely people who provide the amazing care they give. They’ve supported me to understand my illness and been there on hand whenever I’ve needed support. Thank you so much x
Visited March 2023
Review titled Nottingham NHS Treatment Centre
Replied on 28 March 2023
Hi Charli, Thank you for taking the time to share this feedback with us. I’m so glad to hear that you have received such great care and felt so well supported in your treatment. I will of course feed this information back to the teams in Gateway E and I who have been looking after you now. Thank you again for taking the time to share your experience with us. Best wishes Kelly
Provided by Care opinion
-
Review titled Great experience
Rated 5 stars out of 5
by Julie Mills - Posted on 10 February 2023
Went to Gateway G, had a procedure and would just like to say what a brilliant job you are doing, from the nurses that greet you and make you feel welcome to the anaesthetic who tells you exactly what's going to happen, the lovely gentleman who takes you to theatre who puts your mind at rest and the wonderful medical team in the room, I can't praise you enough, you are worth your weight in gold xxx
Visited February 2023
Review titled Nottingham NHS Treatment Centre
Replied on 15 February 2023
Wow, thank you for your kind and positive feedback. I know the team will be delighted to hear it and so I will share it with them now. I’m so glad that your procedure went well and that you felt so well supported. We wish you well in your recovery. Thank you again for taking the time to write this we really do appreciate all feedback we receive.
Provided by Care opinion
-
Review titled Fantastic Practice
Rated 5 stars out of 5
by Beverley - Posted on 24 February 2023
The staff were fantastic.nothing too much trouble from arriving to leaving.Everything was explained to me prior to my surgery. Couldn't have had a better team.Gateway G
Visited February 2023
Review titled Nottingham NHS Treatment Centre
Replied on 07 March 2023
Thank you for getting in touch and for sharing your experience of our services with us The team in gateway G will be so pleased to hear that your experience was so positive I will of course share this feedback with them now. We would like to wish you a speedy recovery after your surgery.
Provided by Care opinion
-
Review titled Wonderful caring and kind staff
Rated 5 stars out of 5
by Kirsty Louise Brown - Posted on 25 February 2023
I went for day operation under GA at Gateway G, the staff from start to finish were lovely, explained everything really well. The theatre staff were incredibly calm and patient. The anesthesiologist made me very comfortable, even though I was anxious at first, he was lovely and put me at ease, even had me laughing. Unfortunately there were complications afterwards and ended up staying overnight. I can't thank the staff enough in recovery. The gentleman who took care of me was amazing and so caring. Then the staff and facilities on the surgical short stay ward was amazing. Can't thank the staff enough. The NHS are amazing!!!
Visited February 2023
Review titled Nottingham NHS Treatment Centre
Replied on 07 March 2023
Hi There, Thank you so very much for sharing your experience of gateway G with us, we are always pleased to receive such amazing feedback as this and I will share your comments with the team now. May we take this opportunity to wish you a speedy recovery after your surgery. Best wishes Kelly
Provided by Care opinion
Information supplied by Nottingham University Hospitals NHS Trust