Birchington Medical Centre
Minnis Road, Birchington, Kent, CT7 9HQContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled My experience
Rated 2 stars out of 5
by Anonymous - Posted on 02 January 2024
Firstly access - several times when entering I have had to give my full name and say why I am attending. Often it is with a queue of people close by when really there should be a system that enables me to check in without having to reveal in front of other (not working there) my personal information. Second - I was booked for an appointment that was all about a repeat of my presscription, however it was booked at a time when no doctor was there to sign it off. This was inefficient and unnecessary. I was not made aware of this and would have arranged an alternative time to come had this been highlighted. Thirdly I then arranged to come back to pick up my prescription when I was informed the notes on the system had not been left to do this and even though I stated it was the case it was said I had to wait for the person who saw me to come back in the next day to verify it and then wait again for sign off. Fourth issue - I asked for a call first thing so I could arrange my day and ensure my prescription was then made available, this did not happen I called and found out it was being processed and should be available later. I was then called after lunch to say it would now be ready to collect. Fifth I went in to collect my prescription it was not ready. I had to wait, the whole prescription was not available and I have to go back again. The pharmacist said this happens often that the doctors reception informs people prescriptions are ready and not leaving enough time for them ti be proecessed. This is my second time the communications between different personnel has resulted in delays and confusion. On ny previous visit it took 3 hours to sort getting a prescription as what was prescribed was not available to the pharmacy, I was then sent back to the doctor after seeing a nurse to say what had been prescribed was not suitable and then had to go back to the nurse and back to the pharmacy.
Visited January 2024
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Birchington Medical Centre has not yet replied.
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Review titled My experience
Rated 5 stars out of 5
by Anonymous - Posted on 23 January 2024
The surgeries pro active approach, contacting me, checking me, contacting with results, all make for a very good practice. Well done.
Visited January 2024
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Birchington Medical Centre has not yet replied.
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Review titled My experience
Rated 5 stars out of 5
by Anonymous - Posted on 02 January 2024
Very pleasant Doctor who gave me result s of tests and is sending through prescription to Chemist. Did not rush consultation.
Visited January 2024
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Birchington Medical Centre has not yet replied.
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Review titled My experience
Rated 1 star out of 5
by Anonymous - Posted on 11 January 2024
When , I mean when you can get an appointment the service is good, BUT when you phone at 8.02 and all appointments for the day have gone, this is abominable, not everyone can get down to que at 7 in the morning, surely some appointments should be kept for patients on the phone, at 8.02 to be told they all gone when you can’t phone until 8, this system needs to be looked at. Very Disappointed
Visited January 2024
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Birchington Medical Centre has not yet replied.
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Review titled My experience
Rated 4 stars out of 5
by Anonymous - Posted on 02 January 2024
It took 4 days of tel. calls to the Practice to get a face to face appt. with a GP. This resulted in an urgent referral to hospital for further investigations which are now underway.
Visited January 2024
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Birchington Medical Centre has not yet replied.
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Review titled My experience
Rated 5 stars out of 5
by Anonymous - Posted on 02 January 2024
Helpful receptionist and able to see a doctor over concerns about a chest cough infection that I had for 3 weeks
Visited January 2024
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Birchington Medical Centre has not yet replied.
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Review titled My experience
Rated 5 stars out of 5
by Anonymous - Posted on 15 January 2024
The nursing staff. Make you feel comfortble and dont rush you in and out all thought they are busy people
Visited January 2024
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Birchington Medical Centre has not yet replied.
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Review titled My experience
Rated 5 stars out of 5
by Anonymous - Posted on 02 January 2024
Very constructive consultations and excellent well targeted referral to specialists. Communicative GP and admin staff.
Visited January 2024
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Birchington Medical Centre has not yet replied.
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Review titled My experience
Rated 5 stars out of 5
by Anonymous - Posted on 06 January 2024
Receptionist was helpful. I needed a bld test. She ask the nurse to squeeze me in. DidNot have to wait long. Excellent service.
Visited January 2024
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Birchington Medical Centre has not yet replied.
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Review titled Excellent service and staff
Rated 5 stars out of 5
by Red rocket - Posted on 19 January 2024
Went in on Friday before 8 am got appointment to see Doctor excellent consultations 5stars also had appointment to see nurse for blood test all done within 45 minutes
Visited January 2024
Birchington Medical Centre has not yet replied.