Royal Surrey County Hospital
Royal Surrey County Hospital, Egerton Road, Guildford, Surrey, GU2 7XXContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Royal Surrey County Hospital.
Reviews
-
Review titled Excellent patient care
Rated 5 stars out of 5
by David Bayley - Posted on 03 July 2024
I had to use A&E recently for an injury to my hand. From booking in to treatment and after care the service was superb. Communication was clear and detailed. I always knew what to expect. The treatment was so thorough and I wish to thank everybody there.
Visited Accident and emergency services on July 2024
Royal Surrey County Hospital has not yet replied.
-
Review titled Caring and excellent service
Rated 5 stars out of 5
by Jackie Powell - Posted on 28 June 2024
My father was in the day surgical unit for a hernia operation he is 94 and was looked after so well thank you to all the medical staff and front desk for their kindness
Visited General Surgery on June 2024
Review titled Royal Surrey County Hospital
Replied on 02 July 2024
Dear Jackie, Thank you for sending your positive feedback following the care your father received in our short stay surgical unit. We are happy to hear that he is doing so well and have passed on your kind comments to the team of staff in the unit. We wish your father all the very best going forward. With kind regards from the Patient Experience Team
-
Review titled Amazing care
Rated 5 stars out of 5
by Roy Symmonds - Posted on 28 June 2024
I attended A&E following a fall today. I was assessed within 5 minutes of arriving at the unit. Within 15 minutes I saw a Doctor. I was referred for blood tests and a CT scan both of which were done with the hour. I then saw another A&E doctor and had a further examination. Subsequently transferred to AEU for monitoring. Consultant assessed me and I was discharged after 6 hours. I am very grateful for the wonderful care. Thank you
Visited Accident and emergency services on June 2024
Review titled Royal Surrey County Hospital
Replied on 02 July 2024
Dear Roy, Thank you for letting us know about your positive experience of attending our Emergency Department and your appreciation of the wonderful care you received from ED staff and in AEU. We wish you all the very best for a speedy recovery. With kind regards from the Patient Experience Team
-
Review titled The best
Rated 5 stars out of 5
by Helen - Posted on 21 June 2024
I’d like to thank nuclear medicine, a little-known department which carries out essential work in administering radio isotopes to treat diseases and diagnose conditions. Their physicists are the best - kind, knowledgeable and professional. I can’t thank them enough for answering my spreadsheet of questions with patience and compassion. A zillion thanks - you made a huge difference while I was in hospital.
Visited Don't know on June 2024
Review titled Royal Surrey County Hospital
Replied on 02 July 2024
Dear Helen, Thank you for taking the time to send your kind appreciation for the staff in our Nuclear Medicine team. It's great to hear that their kindness and expertise has made a huge difference to your hospital experience. We have shared your positive feedback with the staff and we all wish you the very best for the future. With kind regards from the Patient Experience Team
-
Review titled Fantastic Service
Rated 5 stars out of 5
by 4C’s - Posted on 04 July 2024
My wife and I recently had our new addition to the family born at Royal Surrey County Hospital. Throughout the entire journey, including at the Guildford Maternity Hub, we were treated with the highest level of service and respect. We were surrounded by the most warm hearted, kind and caring midwives and our experience exceeded our expectations. We are so thankful for these lovely people, and thank the NHS for their incredible staff. Truly phenomenal service delivery from incredible people.
Visited Maternity services on June 2024
Royal Surrey County Hospital has not yet replied.
-
Review titled Poor service
Rated 1 star out of 5
by Anonymous - Posted on 15 June 2024
Sat in a@e 7.5 hours waiting to be admitted, even though my doctor had rang through and said I was coming for IV antibiotics
Visited Accident and emergency services on June 2024
Review titled Royal Surrey County Hospital
Replied on 18 June 2024
Dear patient, Thank you for providing feedback regarding your recent experience at the Royal Surrey. We have a newly opened same day emergency care unit which sees cases such as yours. Your feedback has highlighted that perhaps not all GPs are aware of its service provision. Therefore we will notify our Communications Team to ensure this information is shared again with our community colleagues. If you have any additional questions or wish for additional information regarding the above please contact our PALS team on Rsc-tr.pals@nhs.net. Thank you. Kind regards from Elaine Kavanagh, Matron for Accreditation and Patient Experience
-
Review titled Haslemere Minor Injuries Unit
Rated 5 stars out of 5
by Astrid - Posted on 01 July 2024
Yesterday I attended this Minor Injuries Unit with an eye issue. I was most impressed with the lady at reception who was welcoming and caring as well as by the lady who examined my eye, explained findings and treatment going forward. I would recommend this Unit to anyone with minor injuries and wish there were more such units around the country so only the serious cases go to the larger hospitals' A&E departments. Big thank you to the staff who took care of me yesterday.
Visited Accident and emergency services on June 2024
Review titled Royal Surrey County Hospital
Replied on 02 July 2024
Dear Astrid, Thank you for taking the time to send us your positive feedback for the help of the Minor Injuries Unit staff in Haslemere. We have shared your appreciation for the care and support given to you for your eye issue with the staff members and this is very valuable to them. Wishing you all the best from the Patient Experience Team
-
Review titled Great care as always
Rated 5 stars out of 5
by Anonymous - Posted on 04 June 2024
My bf was admitted to a and e via his gp. He was seen very quickly and had a multiple of tests done. He was transfered to the cardiology ward where he continues to get great care. The NHS is fantastic.
Visited Accident and emergency services on June 2024
Review titled Royal Surrey County Hospital
Replied on 11 June 2024
Thank you for letting us know about your boyfriend's experience of visiting our A&E department and Cardiology Ward. Receiving feedback from patients is always very valuable. We have passed on your kind words to the teams and staff in those departments and we wish your boyfriend a speedy recovery. Kind regards from the Patient Experience Team
-
Review titled Outstanding treatment
Rated 5 stars out of 5
by Dan Bailey - Posted on 12 June 2024
I had an endoscopy yesterday afternoon. I could not have been more impressed with the quality and friendliness of the 9 or so staff who were involved in my time at the department, from reception to discharge. They were also reassuring, efficient and clear. The facilities were also a very high standard, clean, comfortable and well laid out. All in all, top drawer, and a credit to the hospital and the NHS.
Visited Gastrointestinal and Liver services on June 2024
Review titled Royal Surrey County Hospital
Replied on 02 July 2024
Dear Dan, Thank you for sharing your positive experience of coming in for an endoscopy. We have passed on your kind comments and appreciation for the reassuring and efficient service provided by the endoscopy team to the staff in the unit. Wishing you all the very best. Kind regards from the Patient Experience Team
-
Review titled Merrow ward oustanding
Rated 5 stars out of 5
by Robin - Posted on 09 June 2024
I was admitted to Merrow ward from a and e. I was looked after so well as well as in a and e. All the staff were committed, attentive and thorough. I was very well cared for.
Visited Cardiology on June 2024
Review titled Royal Surrey County Hospital
Replied on 11 June 2024
Dear Robin, Thank you for letting us know about your positive experience of visiting our A&E department and your stay on Merrow Ward at Royal Surrey. We have shared your kind words and appreciation for our lovely staff with the teams. Thank you and best wishes for the future. Kind regards from the Patient Experience Team
Information supplied by Royal Surrey NHS Foundation Trust